| Deployment: |
| viaMD
is dedicated to the highest level of customer satisfaction
possible through the quality of our Professional
Services team. Our experienced product functional
and technical consultants work with suppliers and
hospitals to create and execute organization-specific
viaMD implementation plans. The Deployment Group
helps customers assess their current work flow,
identify where and how the viaMD service can best
be used to eliminate unnecessary bottlenecks, and
then creates the implementation plan to satisfy
the identified requirements. |
| Specific
supplier deployment activities include product catalog
organization and upload into viaMD database, pricing
file upload for new hospitals, product configuration
from user selection to SKU mapping, user profile
settings, and new hospital par level validation.
Specific hospital activities include financial system
product code organization and upload, par level
settings, user profile settings, and pricing validation.
|
| We
can bring a supplier up on viaMD within six weeks
and a hospital within four to six weeks depending
on user training requirements. Once you are up and
running on viaMD, our team provides ongoing technical
support to satisfy your needs and address your questions.
In summary, the viaMD Deployment Group is focused
on making sure the viaMD service implementation
is smooth
and complete for our customers and partners. |
| Training
Group |
| The
viaMD Training Group helps customers bring their
users up to speed on the viaMD service before, during,
and after deployment of the viaMD service. The team
has hands-on experience training users in their
respective roles and the inter-relationship of roles
so users can optimize their collaborative experience.
|
| The
Training Group provides all phases of instruction
for each viaMD user role to make sure users are
comfortable with the application. The Training Group
conducts user training on-site based on each user
role to maximize training time and make sure viaMD
training is relevant to users in their environment.
We can run the deployment and on-site training in
parallel. Our team provides written instructional
materials for users to have available as they use
the system. Follow-up training after viaMD service
implementation is available from the Training Group
onsite for a per diem fee if desired by the client. |
| Technical
Support |
| The
viaMD Technical Support Group provides 7x24x365
assistance to all viaMD users and partners. The
Technical Support Group is responsible for making
sure all user inquiries and problems get dealt with
promptly, thoroughly, and professionally. The Technical
Support Group can help viaMD users with anything
related to the viaMD service, from answering usability
questions to accepting user product improvement
suggestions. The Technical Support Group’s
focus is on providing timely, high-quality service
to viaMD customers and partners. |
| The
Company trains one or more individuals on-site at
each customer to know the application and act as
primary on-site support for the application. viaMD
provides second level functional and primary technical
support for the application remotely. |
viaMD
offers users a variety of options for contacting
Customer Care including phone, e-mail and full service
web access.
Customer Care Hotline: (510) 441-1839
Fax: (510)
441-1839
Email: ccare@viamd.com |
| Our
support program addresses all aspects of our solutions
and ensures the seamless operation of the viaMD
installation. Our staff uses online media access,
and remote access to customer sites to ensure maximum
availability and assistance. |
| viaMD
Customer Care provides timely and reliable support
to all customer requests from our users. Each support
request is tracked and monitored from first customer
contact to final resolution. |
| |
